AI-powered call insights in seconds
Never miss a detail. Every call automatically transcribed with AI summaries, sentiment analysis, and keyword extraction.
From call to insights in three steps
Make or receive calls
Use Phone2 like any business phone. All calls through your shared numbers are automatically recorded in the background.
AI processes instantly
The moment a call ends, our AI transcribes the conversation, analyzes sentiment, extracts keywords, and generates a summary.
Review and act
Read transcripts, review summaries, and see action items—all in one place. Share insights with your team or export to your CRM.
Everything you need to understand your calls
Powerful AI turns every conversation into actionable insights.
Every word, automatically captured
99%+ accurate transcription in real-time. Speaker labels identify who said what. Timestamps let you jump to any moment.
See transcription in actionInstant call summaries
Key points, action items, and follow-ups extracted automatically. Review a 30-minute call in 30 seconds.
AI Summary
Call with Sarah Mitchell
Sarah called about updating her billing information. She needs to change the credit card on file before the next billing cycle.
Key Points
- Customer needs billing update
- Current card expiring December 2024
- Follow-up scheduled for next week
Action Items
- Send billing update form
- Schedule follow-up call
Generated by AI • 2 seconds ago
Important topics surfaced
Automatically identify topics, competitor mentions, pricing discussions, and more. Know what matters without reading everything.
Understand caller emotions
Positive, neutral, or negative—see how each part of the conversation felt. Identify unhappy customers before they churn.
Sentiment Analysis
Call with Sarah Mitchell
Overall Sentiment
Score
0%
Sentiment Timeline
"Hi, I'm calling about my account..."
"I've been having issues with billing..."
"That's frustrating, I understand..."
"Oh, that makes sense! Thank you..."
"This is exactly what I needed..."
Find any conversation instantly
Search across all transcripts by keyword, date, or caller. 'What did Sarah say about the contract?' Answer in seconds.
Search Transcripts
Find any conversation
30+ languages supported
Transcribe calls in English, Spanish, French, German, Mandarin, and dozens more. Serve global customers with the same powerful insights.
See all languagesHow teams use call analytics
Sales Teams
Review calls to coach reps on objection handling. Search for pricing discussions. Track competitor mentions across all calls.
Support Teams
Spot frustrated customers with sentiment analysis. Find common issues in transcripts. Ensure quality across all support calls.
Managers
Review 10x more calls in the same time. Get summaries without listening to recordings. Track performance trends over time.
Compliance
Maintain records of all conversations. Search for specific disclosures. Prove what was said when disputes arise.
Training
Build a library of great calls. Share real examples with new hires. Show exactly how top performers handle tough situations.
CRM Integration
Auto-log transcripts and summaries to Salesforce, HubSpot, and more. Keep your CRM updated without manual data entry.
Trusted by teams who take calls seriously
Frequently asked questions
Everything you need to know about call analytics.
Our AI transcription achieves 99%+ accuracy for clear audio in English. We support over 30 languages with high accuracy. Background noise and poor connections may reduce accuracy, but our system adapts to improve over time.
Transcription happens in real-time. As soon as a call ends, the transcript and AI summary are available instantly. You don't have to wait—review calls immediately after they finish.
Each call summary includes: key discussion points, action items mentioned, follow-up tasks, sentiment analysis (positive/neutral/negative), and automatically extracted keywords. It's like having an assistant take notes on every call.
Yes. All transcripts are fully searchable. Find specific conversations by keyword, topic, caller name, or date. Quickly locate what a customer said weeks ago without re-listening to recordings.
Absolutely. All recordings are encrypted at rest and in transit. Transcripts are stored securely and access is controlled by your team permissions. We're SOC 2 Type II compliant.
Yes. Export transcripts as text files, PDFs, or sync them directly to your CRM. Summaries can be automatically logged to contact records in Salesforce, HubSpot, and other tools.
Recording laws vary by location. Phone2 can automatically play a recording disclosure message at the start of calls. Check your local regulations—we provide the tools to stay compliant.
Turn every call into actionable insights
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