Route calls to the right person, every time
Build custom phone menus, set business hours, and create intelligent call flows. Your customers reach the right team member faster—no receptionist needed.
Incoming Call
(555) 123-4567
Play Greeting
5 seconds
Phone Menu
3 options
Trusted by 10,000+ businesses managing their calls
What is a phone menu (IVR)?
A phone menu greets callers and routes them to the right team—"Press 1 for Sales, Press 2 for Support." Design your call flow visually with Phone2. No hardware or IT required.
Acme Corporation
Calling...
Routing to Sales...
Finding available agent...
Mark Thompson
Sales Team
"Hi, this is Mark in Sales.
How can I help you today?"
Set up call routing in 3 steps
No IT department needed. No complex configuration. Just a simple visual builder.
Open the Call Flow Builder
Go to your phone number settings in Phone2 and click "Edit Call Flow." The visual builder shows your routing logic as simple connected blocks.
Add your phone menu
Drag in a "Phone Menu" step. Record a greeting, add up to 10 options, and connect each option to a team member, ring group, or voicemail.
Set fallbacks and go live
Configure what happens if no one answers—voicemail, forwarding, or AI receptionist. Save your flow and calls start routing immediately.
Give callers a better experience
Smart routing means faster answers, happier customers, and less time wasted on misdirected calls.
Route by time of day
Create different call flows for business hours and after hours. During the day, ring your team. Evenings and weekends, play a custom voicemail or forward to an on-call number.
9 AM – 6 PM
Ring Sales Team
6 PM – 9 AM
Send to Voicemail
Let callers connect themselves
Reduce transfers by letting customers choose their destination. "Press 1 for Sales, Press 2 for Support" means they reach the right person the first time.
Acme Corporation
Calling...
Routing to Sales...
Finding available agent...
Mark Thompson
Sales Team
"Hi, this is Mark in Sales.
How can I help you today?"
Answer calls with context
When a call comes in, your team sees which menu option the caller selected. Answer with "Hi, I understand you're calling about billing" — not a generic greeting.
Sarah Mitchell
+1 (555) 234-5678
Detecting...
Called 3 days ago about invoice #4521
"Hi Sarah, are you following up on invoice #4521?"
Always have a backup plan
Never miss a call. Set up fallbacks: voicemail with custom greeting, forward to another number, or let our AI receptionist (Sona) take messages 24/7.
Ring Sales Team
15 sec
Forward to Mobile
20 sec
AI Receptionist (Sona)
Instant
Send to Voicemail
Fallback
Everything your team needs to manage calls
Powerful routing combined with the collaboration tools growing teams need.
Ring the whole team at once
Simultaneous or sequential ringing. First available team member answers. Reduce missed calls by spreading the load.
Forward to any number
Route calls to external numbers, mobile phones, or landlines. Perfect for on-call schedules or remote teams.
Call Forwarding
Configure forwarding rules
Professional voice greetings
Record from your phone, upload an audio file, or use text-to-speech. Sound professional from day one.
Voice Greeting
Business Hours Welcome
Transcript:
"Thank you for calling Phone2. Our business hours are Monday through Friday, 9 AM to 5 PM. Please leave a message..."
Different flows for different times
Weekdays vs weekends, holidays, lunch hours—set up routing that matches your actual availability.
Business Hours
Main Line Schedule
Team collaboration built-in
Everyone sees the same calls, texts, and voicemails. Internal notes keep context without customer visibility.
Smart routing for every team
Small Businesses
Look professional with a phone menu, even if you're a team of two. Route sales vs support without a receptionist.
Sales Teams
Round-robin incoming leads so every rep gets equal opportunities. See caller intent before you answer.
Support Teams
Triage by issue type. Technical questions go to tier 2, billing to accounts. Reduce transfers and resolution time.
Remote Teams
Ring team members on their preferred devices. Forward to mobile when someone's out of office.
On-Call Schedules
After-hours calls forward to the on-call engineer. Rotate automatically or set manual schedules.
Multi-Location
One number for all locations. Route by caller area code, or let them choose: "Press 1 for downtown, 2 for north side."
Call routing questions answered
Everything you need to know about setting up phone menus and call flows.
Call routing (also called call flow or IVR) automatically directs incoming calls to the right person or team based on rules you set. Callers can press buttons ('Press 1 for Sales') or be routed by time of day, caller ID, or team availability.
In Phone2, go to your number settings and open the Call Flow Builder. Add a 'Phone Menu' step, record or type your greeting, and assign up to 10 keypad options. Connect each option to a team member, department, or voicemail. It takes about 5 minutes.
Yes. Set your business hours in Phone2, then create separate call flows for each. During hours, calls might ring your team. After hours, they go straight to voicemail with a custom message or forward to an emergency number.
You configure fallback options in your call flow. Options include: send to voicemail with a custom greeting, forward to another number, play an informational message, or route to your AI receptionist (Sona) to take a message 24/7.
Absolutely. With ring groups, you can ring everyone simultaneously (first to answer gets it) or in sequence (ring person A, then B, then C). You control ring duration and who's included.
Phone2 supports both keypad (DTMF) and voice commands. Callers can press '1' or say 'Sales' — whatever's easier for them. Voice recognition works in multiple languages.
Robocalls and spam bots can't navigate phone menus — they can't press buttons or respond to prompts. Adding even a simple menu step filters out the vast majority of spam calls before they reach your team.
Ready to route calls like a pro?
Set up your phone menu in 5 minutes. No credit card required.
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